SMS Verification Help Centre
Find direct answers about buying activations, receiving messages, and managing a temporary number.
Getting started
Choose a service, pick a country with available inventory, select a rental duration, and copy the assigned number into the app or website sending your verification message.
See the step-by-step guide for the full flow, or browse all available countries.
SMS code not received
Confirm that you selected the correct service and entered the full temporary number. Delivery depends on the sender, operator, and number range, so it can be delayed or rejected. Read the missing-code troubleshooting guide for a full checklist.
Rental expiry
Access ends after expiry and temporary numbers should not be used as a permanent recovery method. Read the expiry guide for details on reassignment and protecting your accounts.
Frequently asked questions
Why has my SMS not arrived?
Confirm that you selected the correct service and entered the full temporary number. Delivery depends on the sender, operator, and number range, so it can be delayed or rejected.
When can I cancel?
Cancel becomes available two minutes after activation if no SMS has arrived. A cancellation is complete only when the supplier accepts it.
Where does a refund go?
Eligible cancellation refunds return the rental cost to your SMS Virtual activation balance. They do not return to your card or original payment method.
How long can I access a number?
Choose 20 minutes, 1 day, 3 days, or 7 days before purchase. Access ends after expiry, and temporary numbers should not be used as a permanent recovery method.
How do I contact support?
Use the Contact page for activation, balance, or account questions. Include the activation details, but never send a password or complete payment-card information.